Privacy Policy

Introduction

Welcome to the GenTel software platform (the "Platform")!

We understand how important the protection of user privacy is to you. Your trust is very important to us. We will strictly comply with applicable laws and regulations and adopt appropriate security measures to protect user privacy. Accordingly, we have formulated this Privacy Policy (this "Policy") to help you fully understand how we collect, use, share, store, and protect your user information when you use our products and services, and how you can manage your user information, so that you can make appropriate choices.

Before you begin using our products and services, please carefully read and understand this Policy and ensure that you fully understand and agree before you start using them. For professional terms involved in this Policy, we will explain them to you in plain language as far as possible. If you have any questions, comments, or suggestions regarding this Policy, you may contact us using the contact information at the end of this Policy.

Your consent to this Privacy Policy indicates that you understand the basic functions provided by our products and services and the necessary user information required for those basic functions to operate, and that you grant the corresponding authorization for collection and use. However, it does not mean that you have separately agreed to enable additional functions. Where additional functions are involved, we will separately seek your consent based on your actual use. If you refuse to enable additional functions or our collection of non-essential user information, your use of basic functions will not be affected.

This Privacy Policy is intended to explain how we collect, use, store, protect, and share your user information during your use of the Platform, and the related rights you enjoy. Please read this Privacy Policy carefully before using the Platform to ensure that you fully understand and agree to all of its contents. If you do not agree to any provision of this Policy, you should immediately stop using the Platform.

Information Collection

1. Information You Provide Voluntarily

When you register an account on the Platform, we collect necessary information such as your company name, contact name, contact details (such as email address and phone number), and business address to create and manage your account so that you can log in and use Platform services.

When you use specific Platform functions, such as completing your profile, completing real-name verification, participating in Platform activities, or purchasing Platform products or services, you may need to provide additional user information such as your name, gender, age, ID number, bank card information, and shipping address. We collect this information to provide the functions you expect, such as targeted service delivery, completing transaction processes, and ensuring transaction security.

2. Information We Collect Automatically

During your use of the Platform, we automatically collect information such as the duration and frequency of your use of uploaded data (used only for contact purposes) to optimize Platform performance and services.

While you use the Platform, we automatically collect your device information through technical means, including but not limited to device model, operating system version, device identifiers (such as IMEI, IDFA, and Android ID), hardware address of network devices (MAC address), IP address, software version, and browser type. This information helps us optimize Platform performance, ensure service stability and compatibility, identify abnormal access, and safeguard Platform security.

We also collect your operation records on the Platform, such as pages viewed, links clicked, search keywords, and the duration and frequency of feature use. Such information is used to analyze your usage habits and preferences so that we can provide more personalized services and content recommendations.

Information Use

1. Providing Services to You

We use the registration information you provide to enable you to log in to the Platform smoothly and access and use various services, including but not limited to account management.

2. Safeguarding Service Security and Optimization

Using collected device information and operation records, we monitor, prevent, and respond to potential security risks such as abnormal account login, malicious attacks, and data leakage, and take security protection measures in a timely manner to protect your and the Platform's lawful rights and interests.

We use collected information for data analysis to improve Platform performance, functions, and user experience, such as optimizing evaluation algorithms and improving system response speed.

Based on your usage data and preferences, we provide personalized recommendations and services, such as recommending evaluation solutions or related functions suitable for your needs.

3. Compliance Requirements

Within the scope required by laws and regulations, we may cooperate with government departments, judicial authorities, or regulatory agencies in investigations, enforcement, and other work, and provide necessary user information to meet compliance requirements.

Information Storage

1. Retention Period

We determine the storage period of user information based on the period necessary to achieve the above purposes of information use and the retention period required by laws and regulations. We mainly determine the storage period of user information based on the following criteria: (1) completing transaction purposes related to you and maintaining corresponding transaction and business records to respond to your possible inquiries or complaints; (2) ensuring the security and quality of the services we provide to you; (3) whether you agree to a longer retention period; (4) relevant needs under the statute of limitations; and (5) whether there are other special agreements or legal requirements regarding retention periods.

After the retention period expires, we will delete or anonymize your user information in accordance with applicable legal requirements. During the existence of your account, your basic registration information is usually retained so that you can log in and use the Platform at any time. For other user information you provide in specific business scenarios, such as transaction records, we will delete or anonymize it in a timely manner after the corresponding business purpose is completed and statutory retention requirements are met.

2. Storage Location

In principle, user information collected and generated within the territory of the People's Republic of China is stored within China in accordance with applicable legal requirements.

Information Sharing

1. Sharing with Affiliated Companies

To achieve coordinated operations within the group and improve service quality and efficiency, your user information may be shared among our affiliated companies. During sharing, we will ensure that affiliated companies follow confidentiality and security measures as strict as those under this Privacy Policy, use your information only for purposes related to Platform services, and do not exceed the scope of information use agreed in this Policy.

2. Sharing with Partners

We may share certain user information with third-party partners, including but not limited to technical service providers (such as companies providing operation and maintenance support and data analysis services for the Platform) and payment institutions (for processing your payment transactions). Before sharing information with partners, we will enter into strict confidentiality agreements with them, clearly requiring them to keep your user information confidential and use it only to the extent necessary to achieve cooperation purposes.

3. Prerequisites and Exceptions for Information Sharing

Any information sharing must comply with your explicit authorization (such as when you actively click to agree to relevant authorization terms when using certain functions involving third-party services) or the permission of laws and regulations. In the event of company merger, division, acquisition, reorganization, or similar circumstances involving the transfer of user information, we will ensure that the recipient continues to perform the obligations under this Privacy Policy, or obtain your consent again before the transfer.

Cookies and Similar Technologies

1. When you interact with our services, we may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information. Some online tracking technologies help us maintain the security of our services and your account, prevent crashes, fix vulnerabilities, save your preference settings, and support basic website functions.

2. We may also use cookies to present information or functions that may interest you. Most browsers provide users with the ability to clear browser cache data. You may perform corresponding data clearing operations, or modify your acceptance of cookies or reject our cookies. Because of such changes, you may be unable to use services or functions that rely on cookies.

3. Most web browsers, as well as some mobile operating systems and mobile applications, include a "Do Not Track" ("DNT") feature or setting that you can activate to indicate your privacy preference against monitoring and collection of your online browsing activity data. At present, no uniform technical standard has been established for recognizing and implementing DNT signals.

Information Security

1. Security Measures

We adopt various technical and administrative measures to safeguard your information security, including but not limited to data encryption, access control, and regular security audits, to prevent information leakage, tampering, loss, or misuse.

2. Security Incident Handling

If an information security incident occurs, we will immediately activate emergency plans, take measures to reduce losses, and notify you of the relevant situation in a timely manner as required by laws and regulations.

3. Institutional Safeguards

We provide employees with training on data security and privacy protection to improve their security awareness and protection capabilities. We also establish comprehensive data security management systems and operating procedures to regulate employees' handling of user information.

Your Rights

1. Right to Know

You have the right to learn about the details of how we collect, use, store, and share your user information at any time through the Platform's privacy settings page, help center, or customer service. We will provide you with relevant information in a timely and accurate manner.

2. Right of Access

You may query your user information on the Platform according to the operating instructions provided by the Platform, including registration information and usage records. If you find that information is incorrect or incomplete, you have the right to request correction or supplementation.

3. Right to Rectification and Deletion

If you believe that the user information we collect or store about you is incorrect, you have the right to request immediate correction. At the same time, subject to applicable laws and regulations and this Policy, you may request deletion of your user information. We will complete the deletion within a reasonable time after receiving the request and notify relevant partners to delete synchronously.

4. Right to Withdraw Consent

You have the right to withdraw your prior consent to our collection, use, and sharing of user information at any time. Please note, however, that withdrawal of consent may affect your normal use of some functions of the Platform. After you withdraw consent, we will stop the relevant business operations corresponding to the information for which consent has been withdrawn, but this will not affect information processing already conducted based on your prior consent.

Policy Changes

1. To bring you a better product and service experience, we continuously strive to improve our products, services, and technology. When new services or business processes change, we may update our Privacy Policy to inform you of specific changes. For material changes, we will also provide more prominent notice (including notice through website announcements or pop-up prompts).

2. If you continue to use the Platform after a policy change takes effect, you are deemed to have accepted the updated Policy. If you do not agree to the updated Policy, you have the right to stop using the Platform and exercise your related rights under this Policy, such as requesting deletion of user information.

Dispute Resolution

1. This Policy is entered into in Hangzhou, Zhejiang Province, the People's Republic of China. If any dispute arises between you and us, both parties shall first attempt to resolve it through friendly negotiation. If negotiation fails, you agree to submit the dispute to the competent people's court in Hangzhou for litigation.

2. During dispute resolution, except for the disputed part, both parties shall continue to perform the other provisions of this Policy.

Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or need to exercise your related rights, please contact us through the following methods:

Customer service phone: 400-600-2030

Email: info@gentel.com

Mailing address: 17F, Building 2, Torch Innovation Center, No. 239 Jucai Road, Binjiang District, Hangzhou